Easy Return | EdaBeran

EdaBeran Return & Refund Policy

 

ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA) UPON RECEIVING THE ITEM.

EdaBeran provides a return for all items EXCEPT products from the accessories, health and beauty, art and collectables, and home and lifestyle categories. If you are unsure of the eligibility of returns of your products, please contact our team at support@edaberan.com.

Returns can only be made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If colour runs due to this reason, item/s is strictly not returnable.

All return must include the INVOICE SLIP. You may reprint it under your Account if lost.

The Return department will get back to you once a returned item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days.

All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that ensures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.

Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.

EDABERAN reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

*Color of products may vary due to studio lighting used and please allow 20% of colour variation in the real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.*For printed items, the prints may vary in terms of symmetry/alignment/slight colour patches for each piece and return due to this reason is not considered a defect.

 

 

Return Reasons Reason (i) Unsatisfactory Items Reason (ii) Defected Item
Description

Item does not fit

Do not like the item

Quality not up to expectation

and all reasons under (iii)

Item torn

Item big stained 

(iii) ALL Reasons listed below (a-e) are NOT considered defects:

a) Colour variation from product photos, e.g. fuschia vs red.

b) Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .

c) Slight size variation of within ±3cm on measurements

d) Self-inflicted damage or cut to the product.

e) Customer’s subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)

*Proof of defect must be verified by EdaBeran to ensure return to be eligible* 

Return Shipping Costs By Buyer Reimburse by EdaBeran in terms of the credit note
Exchange Shipping Costs By Buyer By EdaBeran
Initial Shipping Cost (processing fees*) By Buyer By EdaBeran
Buyer Receives Return Credit Note (NO CASH REFUND) = Item price – (minus) Initial Shipping Costs* EdaBeran will send a brand new exact piece to buyer once the defective item is received.
 

Return Reasons Reason (i) Unsatisfactory Items Reason (ii) Defected Item
Description Item does not fit

Do not like the item

Quality not up to expectation

and all reasons under (iii)

Item torn

Item big stained 

(iii) ALL Reasons listed below (a-e) are NOT considered defects:

a) Colour variation from product photos, e.g. fuschia vs red.

b) Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements,etc .

c) Slight size variation of within ±3cm on measurements

d) Self-inflicted damage or cut to the product.

e) Customer’s subjective opinions on product quality and preference. (inner lining torn, inner ribbon loop torn, etc)

*Proof of defect must be verified by EdaBeran to ensure return to be eligible* 

Return Shipping Costs By Buyer Reimburse by EdaBeran in terms of the credit note
Exchange Shipping Costs By Buyer By EdaBeran
Initial Shipping Cost (processing fees*) By Buyer By EdaBeran
Buyer Receives Return Credit Note (NO CASH REFUND) = Item price – (minus) Initial Shipping Costs* EdaBeran will send a brand new exact piece to buyer once the defective item is received.

*A processing fee of RM5 (Malaysia), USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.

*Sales items may have slight defects/color discrepancies /measurements discrepancies and are strictly not returnable.

 

Return your items to the address below :

EDABERAN GROUP SDN. BHD

13-2B, Kompleks Sentral Point,

Jalan TKS 2, Taman Kajang Sentral,

43000, Kajang, Selangor,

Malaysia

 

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